This Privacy Policy describes how CMA Clinics Pty Ltd (ABN 82 670 315 698) (“CMA Clinics”, “we”, “us”, “our”) collects, uses and discloses your personal information when you visit our website at clinicservices.com.au or contact us. We handle your information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Contact
If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, please email harry@cmaclinic.com.au.
What we collect
We collect only what we need to respond to you and to run this website.
Information you send us
- What we collect
- Your name, email address and phone number (name and phone are optional), and anything you write in your message.
- When we collect it
- When you send us a message using the contact form on this website.
Information collected automatically
- What we collect
- Basic technical information such as your IP address, browser and device type, recorded by our hosting provider when you load the site.
- When we collect it
- When you visit the website.
How we use it
We use the personal information we collect to:
- Respond to your enquiry.
- Keep a record of our correspondence with you.
- Comply with our legal and regulatory obligations.
We do not sell your personal information, and we do not add you to a marketing list from the contact form.
Sharing and service providers
We share personal information only as needed to run this website and respond to you, or where the law requires it. The service providers involved are:
- Netlify hosts this website and receives contact-form submissions, which our team then reviews. See Netlify’s privacy policy.
Netlify may store information outside Australia. We may also disclose personal information where required by law, in response to a subpoena, search warrant or other lawful request, or where necessary to protect our rights or the safety of our patients or staff.
Cookies
This website does not use analytics, advertising or tracking cookies. Our hosting provider may use strictly necessary technical cookies to deliver the site securely.
Health information
Please do not include detailed health information in the contact form. If you go on to have a consultation with one of our doctors, any health information collected for that consultation is held in our clinical records system and is not disclosed outside the clinical team treating you, except with your consent, where required or authorised by law, or where necessary to lessen or prevent a serious threat to life, health or safety.
Retention
We keep contact-form messages for as long as we need them to deal with your enquiry and to keep a record of our correspondence. Clinical records are kept for the minimum periods required by Australian law. You can ask us to delete information we hold about you at any time, subject to those legal obligations.
Your rights
Under the Australian Privacy Principles, you can:
- Ask us what personal information we hold about you.
- Ask us to correct information that is inaccurate, out of date or incomplete.
- Ask us to delete personal information we hold about you, subject to our legal obligations to keep certain records.
To make a request, email harry@cmaclinic.com.au. We may need to confirm your identity before acting on it.
Changes
We may update this policy from time to time. The “last updated” date at the top of this page shows when it was last revised.
Complaints
If you would like to complain about how we have handled your personal information, please email harry@cmaclinic.com.au. We will respond within a reasonable time and aim to resolve it directly with you.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints.